Return & Refund Policy

 

At Regalia, we are committed to providing high-quality skincare products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.

• The product must be in the same condition as when it was received.

• Proof of purchase or your order number is required.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used skincare products.

• Products damaged due to misuse or improper handling.

• Gift cards (if applicable).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Email us at regaliasuport@gmail.com and include:

• Your order number

• A brief description of the issue

• Clear photos of the product and packaging

After reviewing your request, we will arrange a replacement or refund if your claim is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders can only be cancelled before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Regalia Support
Email: regaliasuport@gmail.com

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